Shipping policy
Shipping Policy
Effective Date: 17 September 2026
At FoodShield+, we are committed to ensuring that your food additives and ingredients are packed securely and delivered safely and efficiently.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are generally processed within 1 business days after successful payment and order confirmation.
Orders placed on Sundays, public holidays, or during periods of high demand may require additional processing time.
Once your order has been dispatched, you will receive shipping and tracking information, where available.
2. Shipping Within India
We currently ship orders across India, subject to serviceability of the delivery address by our logistics partners.
Estimated delivery time is generally:
Metro and major cities: 1-3 business days
Other locations: 3–5 business days
Remote or difficult-to-service locations: Up to 5–7 business days
Delivery timelines are estimates and may vary depending on the destination, courier service, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the order is completed.
Shipping charges may vary depending on:
Order value
Product weight and dimensions
Delivery location
Shipping method
Courier service availability
Any applicable shipping charges will be the responsibility of the customer unless otherwise stated on the website.
4. Tracking Your Order
After dispatch, customers may receive a tracking number and/or tracking link through email, SMS, WhatsApp, or other available communication channels.
Customers can use the tracking information provided to check the status of their shipment.
Tracking information may take some time to become active after the shipment has been handed over to the courier.
5. Delivery Attempts
Our courier partners may make multiple delivery attempts depending on their operational policies.
Customers are responsible for providing a complete and accurate delivery address, PIN code, mobile number, and other required delivery information.
If a shipment cannot be delivered because of an incorrect or incomplete address, incorrect contact details, customer unavailability, or repeated failed delivery attempts, the shipment may be returned to us.
Additional shipping charges may apply if the customer requests re-shipment of a returned order.
6. Delayed Shipments
Although we make reasonable efforts to dispatch and deliver orders within the estimated timeframe, delivery delays may occur due to circumstances beyond our control, including:
Weather conditions
Natural disasters
Transportation disruptions
Strikes or operational disruptions
Public holidays
Courier delays
Incorrect or incomplete address information
Remote-location delivery restrictions
Government or regulatory restrictions
Unforeseen logistical circumstances
FoodShield+ shall not be responsible for delays caused by circumstances beyond our reasonable control.
7. Damaged or Tampered Shipments
Customers are advised to inspect the package at the time of delivery.
If the outer package appears severely damaged, open, leaking, or tampered with, please:
Take photographs or videos of the package before opening it, where possible.
Record the condition of the package and product.
Contact us as soon as possible with your order details and supporting photographs/videos.
Claims relating to damaged or tampered shipments should preferably be reported within 48 hours of delivery so that we can investigate the matter with the courier partner.
8. Shortage or Incorrect Product
If you receive an incorrect product or the quantity received does not match your order, please contact us within 48 hours of delivery.
Please provide:
Order number
Photographs of the package
Photographs of the product received
Photographs of the shipping label
A description of the issue
We will review the claim and, where applicable, arrange an appropriate resolution.
9. Undelivered or Returned Shipments
If an order is returned to us by the courier because of:
Incorrect address
Incomplete address
Incorrect phone number
Customer unavailability
Refusal to accept delivery
Repeated failed delivery attempts
Non-serviceable destination
the customer may be contacted regarding re-shipment.
Additional shipping charges may be applicable for re-shipping such orders.
10. Delivery to Remote Areas
Some locations may have limited courier serviceability. If our logistics partner cannot service
