Return & Refund Policy

Effective Date: 17 September 2026

At FoodShield+, we strive to provide high-quality food additives and ingredients. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, we are here to assist you.

1. Return Period

We accept eligible return requests within 2 days from the date of delivery.

To request a return, customers must contact us within 2 days of receiving the order.

2. Eligible Returns

A return may be accepted in the following circumstances:

• The product received is damaged.

• The product received is defective or compromised.

• The wrong product was delivered.

• The quantity received does not match the quantity ordered.

• The package shows signs of leakage or tampering at the time of delivery.

The product may be required to be returned in its original packaging and condition, along with the invoice/order details.

3. Products Not Eligible for Return

Returns may not be accepted for products that:

• Have been opened or used, except where the product was received damaged, defective, or incorrect.

• Have been contaminated or altered after delivery.

• Have been damaged due to improper storage or handling by the customer.

• Are returned after the 2-day return period.

• Are returned without sufficient evidence of the reported issue.

4. How to Request a Return

To initiate a return, please contact us within 2 days of delivery.

Please provide:

• Order number

• Customer name and contact details

• Product name

• Reason for the return

• Photographs/videos of the product and packaging, where applicable

• Photographs of the shipping label, where applicable

Our team will review the request and provide further instructions.

5. Damaged or Tampered Packages

If your package arrives damaged, leaking, open, or tampered with, please take photographs or videos of the package and product and contact us as soon as possible.

We recommend documenting the condition of the package before opening it, wherever possible.

6. Refunds

Once the returned product is received and inspected, we will determine whether the return qualifies for a refund.

If approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the refund to reflect in your account may depend on your bank, payment gateway, or financial institution.

7. Replacement

Where appropriate and subject to product availability, we may offer a replacement instead of a refund for products that are damaged, defective, incorrect, or otherwise eligible under this policy.

8. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect or damaged product, we may arrange or reimburse reasonable return shipping costs, subject to verification.

For other returns, return shipping costs may be the responsibility of the customer.

9. Refund Deductions

Where applicable, shipping charges, return shipping costs, or other charges may be deducted from the refund in accordance with the circumstances of the return.

10. Contact Us

For return, replacement, or refund requests, please contact us:

FoodShield+
Phone/WhatsApp: 9921645094
Email: info@fooodshieldplus.com

Please mention your order number in all communications so that we can process your request efficiently.

Important Notice

FoodShield+ reserves the right to review each return request and determine eligibility based on the condition of the product, the reason for return, and compliance with this policy.